SHIPPING
SHIPPING REGIONS
United States (Free Shipping)
We offer free ground shipping on all orders shipped within the 48 contiguous United States.
Australia (Free Shipping)
We offer free shipping on all orders shipped within Australia & New Zealand.
Europe (Shipping fee: $30)
We charge $30 shipping fee on all orders shipped within Europe.
International Shipping
We do not currently offer international shipping outside of the United States and Australia.
ORDER CHANGES & CANCELLATIONS
Multiple orders cannot be combined.
Orders cannot be changed or canceled once submitted to our warehouse.
Orders are submitted to our warehouse daily at 12:00 PM local fulfillment time.
If you notice an error in your order, please contact us immediately. Cancellation requests submitted after warehouse processing may be subject to an intercept or rerouting fee.
SHIPPING DELAYS
Solbello is not responsible for shipping delays caused by carriers. Estimated delivery dates are not guaranteed.
SHIPPING DAMAGE CLAIMS
If you believe your order was damaged during transit, please refuse delivery if possible and contact us at help@solbello.com. Do not remove items from the packaging.
We may request photos of the damaged packaging or product in order to file an insurance claim. Once approved, a replacement product will be sent. All damage or missing item claims must be reported within 3 calendar days of delivery.
PRODUCT DEFECT CLAIMS
If you believe your product is defective, please contact help@solbello.com as soon as possible. We will review the issue and arrange a replacement if the defect is confirmed.
FREQUENTLY ASKED QUESTIONS
Canceling an Order
To request cancellation, immediately reply to your order confirmation email. Cancellation is not guaranteed once processing has begun.
Modifying an Order
Once an order is confirmed, it cannot be modified. Please ensure all address, payment, and product details (including color and style) are correct before completing checkout.
Order Tracking
Once your order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout.
Out-of-Stock Items
If an order cannot be fulfilled, it will be canceled within 1–4 business days and any payment authorization will be released. Refund timing depends on your financial institution.
If one or more items in an order are out of stock, available items may ship separately, and your order total will be adjusted accordingly. You will be notified via email after shipment. Substitutions are not available.